Once the rugs arrive at our facility, our highly skilled technicians are trained to clean and care for your rugs with the utmost of care. Each rug is treated with special attention and our 4 step cleaning process is customized for each particular type of fiber, whether natural or synthetic, such as wool, cotton, jute, silk, polyester, nylon, acrylic and more. We are fully prepared to clean and restore any rug, no matter what size, or how soiled.
Upon receiving a rug, we immediately remove all insoluble soils with a high-powered vacuum. We make sure to extract as much dry soil as possible before getting it wet to avoid wicking, which is when soils resurface after cleaning. Then we extract insoluble soils through hot-water extraction, or steam-cleaning. Our facility has an abundant water source and is well-powered, allowing us to use as much water needed to make each rug as clean as possible while also adjusting the pressure and heat of the water to any high PSI and temperature needed. After the cleaning process is complete we focus on any specific issues the rug may have, primarily removing stains/spots and bad odor. We hand-remove any stains or spots to the best possible results using proper chemicals and techniques.